CIM provides mediation service on intra-organizational and inter organizational issues. CIM on request has helped mission organizations, and churches in conflicts related to administration and ministries in the field.

There are a few major church denominations that have appellate for a who render commendable service in resolving organizational conflicts. Their hands need to be strengthened. However, if all its appellate members belong to the same church, there can be complaints of subjectivity or partiality. CIM can assist them with objective outside professional expertise.

CIM is available to help national federations to become the appellate authority to their constituent churches/ organizations. Most federating bodies seem to be averse to the idea of assuming responsibilities for conflict resolution for their constituent organizations because they lack the manpower and/or professional expertise to handle conflicts. CIM can provide such professional help.

If there are organizations or context where no appellate body exists, CIM is available to help directly in conflict resolution.

Mediation Procedure

The Arbitration and Conciliation Act, 1996 and the Code of Civil Procedure 1908 is followed. The Mediation Procedure consists of the following essentials:

1. Presentation of facts under affidavit by; both parties
   
   
2. Framing of issues
   
   
3. Appointing Experts - subject / issue wise for seeking opinions
   
   
4. Suggest remedies to both the parties and facilitate the arrival of a solution after narrowing down differences
   
   
5. Settlement/ Award between parties to e written and signed by both the parties and attested by the mediator

Characteristics of Mediation by CIM

• Confidentiality (CIM maintain confidentiality of the issues)
  
  
• Neutrality
  
  
• Integrity
  
  
• Knowledgeable on the subject of dispute (CIM has a large team of management and legal experts)
  
  
• Acceptability in the Christian Community

Resource Persons:

CIM Staff have undergone judiciary approved mediation training in Nolsar Law University, Hyderabad. This service is rendered by management professionals, retired legal professionals and senior Christian leaders.